1. What's the best way to pay my Madison Medical Affiliates/Columbia St. Mary's Bills?
2. What's a deductible? A co-payment?
3. Who is responsible for paying my bill?
4. What other bills will I receive?
5. Did you bill my correct insurance?
6. What is pending with my insurance?
7. What do I owe?
8. Did you receive my payment?
9. Why didn't my insurance pay?
10. Errors
11. Statement Types
12. Account Numbers
13. Multiple Statements
14. Refunds
15. Statements with a different logo
16. Payment application to my account
17. Oldest outstanding balance
18. Declined payment

What is the best way to pay my Madison Medical Affiliates/Columbia St. Mary's Bills?
When making payment decisions, be sure you know:

• total cost(s)
• what your insurance covers
• what you will have to pay out-of-pocket
• what method of payment the clinical/hospital accepts

At Madison Medical Affiliates/Columbia St. Mary's there are many options. You can pay your bills online, by phone, by U.S. Mail or in person. For more information on these payment options click here.

We accept the following forms of payment:

• FSA Debit Card
• Visa
• Master Card
• Discover
• American Express
• Cashier's Check (In-person and U.S. mail payments only)
• Money Order (In-person and U.S. mail payments only)
• Personal Check (In-person and U.S. mail payments only)
• Cash (In-person)

What is a deductible? What is a co-payment?
A deductible is the initial amount of "covered" health costs that you pay before your insurance plan will begin reimbursement. A deductible is usually a set dollar amount such as $250 or $500. Contact your health insurance company to find out your deductible. For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350 that should be covered by your insurance company.

A co-payment is the portion of your health care expenses not covered by your insurance. A co-payment can be a percentage, like 10% or 20% of your charges. If you have paid your deductible and your balance is $350, your co-payment might be 20%, meaning that you will have to pay $70 of the $350 charge. Your insurance company will pay the remaining $280.

In some instances you may have to pay a co-payment of a specific dollar amount, like $20, at each office visit.

Once you have this information about your insurance policy, there are a number of ways to pay your bill:

In certain circumstances, you will be able to make monthly payments to the hospital until your bill is paid in full. You should discuss this with our financial counselors. Make sure that you understand what the hospital requires and what payment options you have.

Who is responsible for paying my bill?
Madison Medical Affiliates or Columbia St. Mary's will bill your insurance company directly (unless you specify otherwise). You are ultimately responsible for making certain that your bill is paid. If a balance remains after your insurance has issued a payment or denial, payment is due immediately upon receipt of your statement.

What other bill(s) will I receive?
In addition to your bill from the hospital or clinic, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, anesthesiologists, or other specialists. Please contact their offices directly if you have questions concerning their bills.

Did you bill my correct insurance?
To find the answer to this question please contact customer service.

Madison Medical Physician/Clinic Bills - 414-326-2100
Columbia-St. Mary's Hospital Bills - 414-326-1900

What is pending with my insurance?
To find the answer to this question please contact customer service.

Madison Medical Physician/Clinic Bills - 414-326-2100
Columbia-St. Mary's Hospital Bills - 414-326-1900

What do I owe?
To find the answer to this question, you will need to check your account details on your most recent statement.
Click here to view a Madison Medical statement.

Did you receive my payment?
To find the answer to this question please contact customer service.

Madison Medical Physician/Clinic Bills
414-326-2100
Columbia-St. Mary's Hospital Bills
414-326-1900

Why didn't my insurance pay?
You will need to contact your insurance company directly for this information.

How can I avoid the error "Please review your HOSPITAL statement and provide the correct account number (xx-xxxxxxxxx)"?
To enter a payment into the Hospital Online Payment Portal you should review your statement for the two key items, Account Number and Statement Type. Both are explained below:

Statement types
Determine the type of statement that you have. There are three different types of statements Hospital, Physician or Madison Medical.

• I have a HOSPITAL Statement
  If your statement has the logo below it is a HOSPITAL statement and you should use the hospital payment portal to make a payment.
  
  
  
  
• I have a PHYSICIAN Statement
  If your statement has the logo below it is a PHYSICIAN statement and you should use the PHYSICIAN payment portal to make a payment.
  
  
  
  
• I have a MADISON MEDICAL Statement
  If your statement has the logo below it is a MADISON MEDICAL statement and you should use the MADISON MEDICAL payment portal to make a payment.
  
  

Account numbers
I have entered the correct account number format

Enter the account number exactly as it appears on your statement. This includes the two digit prefix, the dash "-", and the account number.

• How can I avoid the error "Please review your PHYSICIAN statement and provide the correct account number (xx-xxxxxxx)"?
  Please see the answer to the question: How can I avoid the error “Please review your HOSPITAL statement and provide the correct account number (xx-xxxxxxx)”?
  
• How can I avoid the error "Please review your MADISON MEDICAL statement and provide the correct account number (xx-xxxxxxx)"?
  Please see the answer to the question: How can I avoid the error “Please review your HOSPITAL statement and provide the correct account number (xx-xxxxxxx)”?
  
• My Account Number doesn’t have a two digit prefix before the dash. How can I enter the account number into the online payment portal?
  If your account number doesn’t have a two digit alpha numeric prefix prior to the “long” account number, you are not able to use the online payment portal. Please contact customer service at 414.326.1900 to make a payment.

I have multiple statements that I am required to pay; can I pay all of them with one transaction?
No. Unfortunately, due to system limitations we request that each statement be paid with an individual transaction to ensure that it is properly posted to your account. This is especially important when separating your hospital and physician statements. If you pay all of your statements with one transaction you could continue to receive additional statements and may have to contact customer service to have your accounts resolved.

How do I request a refund of my online payment?
If you would like to request a refund of your online payment you will need to contact customer service at 414.326.1900. Please have the following information on hand so we can expedite your request:

• Account Number
• Authorization Code
• Payment Date
• Payment Amount

I received a statement for a visit to a Columbia St. Mary’s facility but it does not contain a logo for Columbia St. Mary’s Hospital, Columbia St. Mary’s Community Physicians, or Madison Medical. Can I make my payment through this online portal?
No. Columbia St. Mary’s has a number of related entities that perform their own billing and cash collection functions. Common examples of these entities are for the Orthopedic Hospital and Cardiac Rhythm Specialists. You will need to contact the customer service numbers provided on their statements to determine how to best make a payment.

When will my payment be applied to my account?
Payments may take up to two days to appear on your account.

Why will my payment be applied to the oldest outstanding balance through the Physician Payment Portal?
Due to system limitations any payments made to through the Physician Payment Portal are automatically applied to the oldest outstanding balance. If you would like to have your payment applied to a specific outstanding balance, please call customer service at 414.326.1900 to make your payment. Please note that this is ONLY for payments made through the Physician Payment Portal.

I received the message that my payment was declined. Who should I contact as to why it was declined?
If your payment was declined you should contact your financial institution.